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Orders
Below are some of are common questions about orders
How do I make a purchase?
Simply select the product you wish to purchase and click “Add to Cart.”
Go to your cart and follow the checkout steps.
After entering your shipping and billing details, complete your payment securely using a credit card or bank transfer.
Once your order is confirmed, you will receive an order confirmation email automatically.
What payment options do you accept?
We currently accept credit card and bank transfer (wire transfer) payments.
All online transactions are protected with SSL encryption for your safety.
How do I know if my order is confirmed?
Once your payment is completed, you will receive an order confirmation email immediately.
This email includes your order number and all order details.
Can I change my shipping address after my order is placed?
You can request an address or product change by contacting us before your order is shipped.
Are your products handmade?
Yes, all of our products are 100% handmade. Each piece is crafted individually by experienced artisans, ensuring unique character, premium quality, and long-lasting performance.
Can I place a bulk order?
Yes, we offer bulk and wholesale orders.
If you’re interested in purchasing multiple pieces, please contact us via email, our support form, or WhatsApp at +90 543 463 46 87 for detailed pricing and availability.
Our team will be happy to assist you with your order.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we offer international shipping to most countries worldwide. All international orders are securely packed and shipped with trusted carriers such as DHL, UPS, or FedEx. If your country is not listed at checkout, please contact us for assistance.
How much is shipping?
Shipping is completely free worldwide. We offer secure delivery to most countries.
When will my order be shipped?
In-stock items are usually shipped within 1–3 business days. Handmade or custom-made pieces may require a few extra days for preparation. Once shipped, you’ll receive an email with your tracking information.
How long will it take until I receive my order?
We usually ship orders within 1–3 business days. Delivery time depends on your country and local customs, but most international orders arrive within 7–14 business days after shipping. You’ll receive a tracking number as soon as your order is dispatched, so you can follow your delivery in real time.
How can I track my shipment?
After your order is dispatched, you will receive an email containing your tracking number and a link to follow your shipment’s progress in real time.
What is your return policy?
If a product you purchase from our website is faulty, you must contact us via our support page or our WhatsApp Order and Live Support line at 0543 463 4687 within 7 days of delivery. Following these procedures, if the faulty product you return to us via the courier company has not been personalized, it will be replaced with a new one. Personalized (with a name or embroidery) orders are not refundable. If the product defect is due to customer use or has been used within the 7-day period, the product cannot be returned or exchanged. The conditions for product returns and exchanges are in accordance with Consumer Protection Law No. 4077.
Can I return a personalized product?
No. Products with custom engravings or personalization cannot be returned due to their unique nature. Please double check all personalization details before confirming your order.